Episode Overview

Author, Cynthia Stine has made a career out of helping sellers who get into trouble with Amazon. In this episode she shares some of the most common problems sellers encounter, dealing with suspensions, and how to achieve reinstatement. Some of the specific topics include:

How Cynthia got stared helping sellers with suspensions and reinstatement.

The most common reasons for suspension.

How sellers get into trouble with "used sold as new" complaints.

How returns and customers complaints can lead to suspension.

How exceptional customer service can keep you in good standing.

The specific issues and challenges private label sellers have with Amazon.

What supplement sellers should watch out for.

What can private label sellers do to ensure high quality products with low defect rates.

The types of listing problems can lead to suspension.

The importance of communicating properly with buyers over refunds and complaints.

When you should you bring Amazon into a conversation about quality issues.

How to respond to Amazon warnings and other seller performance messages.

How to deal with a suspension and options for reinstatement.

Making an appeal for reinstatement and the mistakes to avoid.

What to include in your "plan of action" for reinstatement.

The importance of professional and succinct communications when dealing with Amazon.

The importance of being an "empowered" seller.

Cnythia can be contacted at SuspensionPrevention.com

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